Shipping Policy

Waltanna Foods Shipping Policy

SECTION 1 - AUSTRALIAN SHIPPING

 We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).

We ship Australian orders via Australia Post from our packing location near Hamilton, Victoria.

Waltanna Foods has Standard (2-5 days) and Express (1-2 days) shipping options.

*The shipping rates above do not include Plant Science products. Plant Science products shipping rates are calculated via weight. If a Plant Science product is added to cart, the free shipping will not apply. 

If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

SECTION 2 - INTERNATIONAL SHIPPING

Unfortunately we cannot offer international shipping through our website.  Do not order through the website.

If you live outside of Australia and would like to order as a wholesale customer, please use the contact box on our website and let us know what and where you are from. We will send you a delivery cost and if you agree, an invoice.

We have a 2-3 business day handling time on processing and shipping all international orders, excluding weekends and public holidays (unless otherwise stated). 

SECTION 3 - PROBLEMS WITH YOUR ORDER?

Please contact us, so that we can resolve any issues with your order. We will be back in contact with you as soon as possible.